Support
Help with 404Guard
Most setup questions are answered in the docs. Email us if the app is not doing what those pages describe.
- Getting started
Install 404Guard, turn on monitoring, and see the first broken URL a visitor hits.
- Enable monitoring
Turn on the 404Guard app embed in the theme editor without editing theme code.
- Understanding 404s
How 404Guard groups visits, sources, and statuses for a broken Shopify URL.
- Create a redirect
Choose a destination and create a Shopify URL redirect from a broken path.
- Ignore a URL
Hide scanner noise and intentional dead links without deleting the history.
- Bot filtering
How 404Guard separates shoppers from scanners without deleting bot hits.
- Notifications
Weekly summaries, high-traffic alerts, and spike alerts for broken URLs.
- Uninstall
What happens to monitoring, tokens, history, and Shopify redirects when you uninstall.
support@404guard.com. Include the store's myshopify.com domain and what you expected to happen. Do not send access tokens or customer data.
Tools
Check a public URL with the redirect checker or the URL status checker.